Shipping policy

Shipping & Delivery Policy

At VASHIRA, we work to ensure that your order reaches you safely and within the estimated delivery timeline.

1. Shipping Destinations

Domestic — India

VASHIRA currently ships across India to serviceable pincodes supported by our logistics partners.

International

VASHIRA currently does not offer international shipping.

2. Order Processing & Dispatch

Orders are generally processed within 1–2 business days, excluding Sundays and public holidays.

Once your order is confirmed, it enters our fulfillment process.

Orders are dispatched after necessary processing and quality checks are completed.

3. Delivery Timelines

Standard Shipping

Estimated delivery is 2–5 business days after dispatch across India.

Actual delivery times may vary depending on:

Destination
Pincode
Courier accessibility
Regional conditions
Weather
Public holidays
Operational circumstances
Other unforeseen events

Delivery timelines are estimates and are not guaranteed delivery dates.

4. Shipping Charges

Shipping charges, where applicable, will be displayed at checkout before the order is placed.

Charges may vary depending on destination, order details and applicable logistics rates.

5. COD Charges

COD may be available for eligible orders and serviceable pincodes.

A COD convenience fee may apply and will be displayed at checkout.

COD convenience fees are non-refundable.

6. Order Tracking

Once your order has been dispatched, you will receive tracking information through WhatsApp and/or Email.

The tracking system may show milestones such as:

Dispatched → In Transit → Out for Delivery → Delivered

Tracking updates are provided through our logistics partners and may occasionally take time to refresh.

7. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Please verify:

Full Name
House/Flat Number
Street/Locality
City
State
Pincode
Mobile Number

Once an order enters the dispatch process, address changes may not be possible.

VASHIRA cannot be held responsible for delivery issues caused by incorrect or incomplete information provided by the customer, subject to applicable law.

8. Failed Delivery Attempts

Delivery may fail because of:

Incorrect address
Incomplete address
Recipient unavailability
Refusal to accept the package
Inaccessible location
Repeated failed delivery attempts

In such cases, the logistics partner may return the shipment to VASHIRA.

If the shipment is returned due to circumstances attributable to the customer, additional reshipping charges may apply if another delivery attempt is requested.

9. Shipping Delays

Delays may occur because of:

Severe weather
Natural events
Regional disruptions
Courier issues
Operational delays
High-volume periods
Public holidays
Government restrictions
Other unforeseen circumstances

Where we become aware of a significant delay, we will endeavour to provide an updated status.

10. Damaged Shipments

If your package appears visibly damaged when delivered, we recommend documenting the condition before opening it.

For damaged-product claims, a complete unboxing video is required.

Please contact:

care@vashira.in

as soon as possible.

11. Lost Shipments

If your shipment is confirmed as lost in transit, please contact VASHIRA.

We will coordinate with the relevant logistics partner and investigate the shipment.

Where the loss is confirmed and the claim is eligible, VASHIRA may provide an appropriate resolution under the Return, Refund & Exchange Policy.

12. Returned-to-Origin Shipments

If an order is returned to VASHIRA because of failed delivery attributable to the customer, additional shipping/reshipping charges may apply.

Any applicable charges will be communicated before reshipping.

13. Contact

For shipping and delivery assistance: