Refund policy
Return, Refund & Exchange Policy
We want you to love every VASHIRA piece you receive.
Please read this policy carefully before placing an order.
1. Refund & Store Credit
VASHIRA does not provide refunds to the original payment method under its standard refund process.
Where a refund/store-credit resolution is approved under this policy, the eligible amount will be issued as VASHIRA Store Credit / Digital Gift Card.
Store credit may be redeemed only on Vashira.in.
Store Credit May Be Provided For:
- Product confirmed lost in transit
- Product confirmed damaged during shipping
- Other eligible cases specifically approved by VASHIRA after verification
Change of Mind
Store credit is not available for change-of-mind requests.
2. Store Credit Details
Issuance
Approved store credit will generally be issued within 24 hours after the returned parcel is received at our warehouse and the applicable quality-check/verification process is completed.
Delivery
The digital store credit will be sent through Email and/or SMS.
Validity
Store credit is valid for 30 days from the date of issue.
Value
Store credit will reflect the eligible product value approved under the applicable claim.
Original shipping charges and COD convenience fees are non-refundable and will not be included in store credit.
3. Exchange Policy
VASHIRA offers colour exchanges only.
We do not offer standard exchanges for:
- Change of mind
- Different product
- Different design
- Other product preferences
- unless specifically approved by VASHIRA.
4. Exchange Window
Exchange requests must be raised within 48 hours from delivery.
Requests raised after 48 hours may not be accepted.
5. Exchange Conditions
The product must:
- Be unused
- Be unworn
- Be in original condition
- Have all original tags attached
- Be in original packaging
- Pass VASHIRA's quality check
6. Exchange Fee
An exchange fee of ₹199 applies when VASHIRA arranges reverse pickup and replacement delivery.
The fee covers applicable reverse pickup and delivery costs.
If reverse pickup is unavailable for your pincode and self-shipping is required, the ₹199 exchange fee will not apply.
7. Exchange Timeline
The exchange process may take approximately 6–7 working days, depending on:
- Reverse pickup
- Courier transit
- Quality inspection
- Product availability
- Replacement dispatch
The replacement will generally be dispatched after the original item has been successfully picked up and approved through the applicable verification process.
8. One Exchange Per Order
Only one exchange is permitted per order.
Repeated exchanges for the same order will not be accepted.
9. Colour Availability
Exchange is subject to availability of the requested colour.
If the requested colour is unavailable when the exchange request is reviewed, the exchange request may not be approved.
If the selected colour becomes unavailable during the exchange process, VASHIRA may offer:
- An alternative eligible product; or
- VASHIRA Store Credit valid for 30 days.
Refunds to the original payment method will not be provided.
10. Sale & Promotional Products
Products purchased during sales, discounts, promotional offers or special campaigns are not eligible for exchange, unless the specific offer states otherwise.
11. Damaged, Defective or Incorrect Products
If you receive:
- A damaged product
- An incorrect product
- A product with a missing component
- A shipment damaged during transit
Please contact us as soon as possible.
Email: care@vashira.in
12. Unboxing Video Requirement
For damaged, missing or incorrect-product claims, a complete unboxing video is mandatory for verification.
The video should clearly show:
- The sealed package before opening
- Shipping label/package details
- Complete opening of the package
- Entire contents
- Product received
- Damage/discrepancy
The video should be continuous and sufficiently clear for verification.
VASHIRA may request additional photographs or information.
13. Used or Damaged Returns
Products returned in:
- Used condition
- Worn condition
- Damaged condition
- Altered condition
- Missing tags
- Missing packaging
- Unacceptable condition
may fail quality inspection.
If the product fails quality inspection, VASHIRA may reject the exchange request and return the product to the customer at the customer's expense, where applicable.
14. Reverse Pickup
VASHIRA offers reverse pickup for eligible pincodes through its logistics partners.
Once an exchange is approved, pickup will be arranged according to courier availability.
Customers must ensure that the product is securely packed and ready for pickup.
15. Self-Ship
If reverse pickup is unavailable for your pincode, VASHIRA may allow you to self-ship the eligible product.
Our support team will provide the required shipping instructions.
The product must pass our quality check.
After the returned product passes QC, VASHIRA will add ₹150 to the eligible store credit towards shipping expenses.
If the product fails QC, the ₹150 compensation will not apply.
Shipping costs paid by the customer are otherwise non-refundable.
16. Quality Check
Returned products may undergo quality inspection to verify:
- Product condition
- Usage
- Tags
- Packaging
- Physical damage
- Alteration
- Eligibility under the policy
VASHIRA reserves the right to reject a request where the product does not satisfy the applicable conditions.
17. Order Cancellation
Orders may be cancelled only before dispatch.
Once an order has been dispatched, cancellation is no longer available.
For cancellation assistance:
18. Contact
For return or exchange assistance:
Please include your Order ID.