Frequently asked questions
ORDERING & PAYMENT
1. What payment methods does VASHIRA accept?
VASHIRA accepts major credit and debit cards, UPI, net banking, popular digital wallets and Cash on Delivery (COD), subject to availability.
The payment methods available for your order will be displayed at checkout.
2. Is Cash on Delivery available?
Yes. COD is available across most serviceable pincodes in India.
COD availability may vary depending on your delivery location and other order-level eligibility criteria.
A small COD convenience fee may apply and will be displayed at checkout.
The COD convenience fee is non-refundable.
3. Can I cancel my order after placing it?
Yes. Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled and the applicable Return, Refund & Exchange Policy will apply.
To request cancellation, contact:
care@vashira.in (Please mention your Order ID).
4. Can I modify my order after placing it?
If your order has not yet entered the dispatch process, you may contact us as soon as possible to request a modification.
Modification requests are subject to order-processing status and product availability and therefore cannot be guaranteed.
Once your order has been dispatched, modifications cannot be made.
SHIPPING & DELIVERY
5. How long does delivery take?
Orders are generally processed and dispatched within 1–2 business days, excluding Sundays and public holidays.
Standard delivery generally takes approximately 2–5 business days after dispatch, depending on the destination pincode and logistics accessibility.
Delivery timelines are estimates and may vary due to circumstances outside our reasonable control.
Tracking information will be shared through WhatsApp and/or Email after dispatch.
6. Does VASHIRA ship internationally?
Currently, VASHIRA ships only within India.
International shipping is part of our future roadmap
7. What if my order is delayed?
We work with our logistics partners to deliver your order within the estimated timeline.
However, delays may occur because of weather conditions, regional disruptions, courier issues, operational delays, high-volume periods, public holidays or other unforeseen circumstances.
If your order is significantly delayed, contact:
care@vashira.in (Please include your Order ID so that we can check the latest shipment status). Give mail format on button
PRODUCTS
8. Will the product look exactly like the picture?
We make every effort to photograph and display our products as accurately as possible.
However, slight variations in colour may occur because of photography lighting, screen settings and individual device displays.
Minor visual differences do not necessarily indicate a product defect.
9. How should I care for my jewellery?
To maintain the appearance and finish of your VASHIRA jewellery:
- Avoid direct contact with perfume and cosmetics.
- Remove jewellery before showering or swimming.
- Avoid prolonged exposure to chlorine water and chemicals.
- Keep jewellery away from excessive moisture.
- Wipe gently after use.
- Store jewellery in a dry place.
- Keep individual pieces separated where possible.
- Follow the care instructions provided by VASHIRA.
For more information, please read our Jewellery Care Guide.
RETURNS & EXCHANGES
10. Can I return my order if I change my mind?
VASHIRA does not accept returns or provide store credit for change-of-mind requests.
Eligible customers may request a colour exchange, subject to our Return, Refund & Exchange Policy.
11. How long do I have to request an exchange?
Exchange requests must be raised within 48 hours from delivery.
Requests raised after this period may not be accepted.
12. Can I exchange my product for another product?
VASHIRA offers colour exchanges only under the standard exchange policy.
Product/design changes are not available as standard exchanges.
If the requested colour becomes unavailable during the exchange process, VASHIRA may offer an alternative resolution as described in the Return, Refund & Exchange Policy.
13. Is there an exchange fee?
Yes.
A ₹199 exchange fee applies when VASHIRA arranges reverse pickup and delivery for an eligible exchange.
If reverse pickup is unavailable for your pincode and you are required to self-ship the product, the ₹199 exchange fee will not apply.
14. Can I exchange a sale product?
Products purchased during sales, discounts or promotional offers are not eligible for exchange, unless the relevant promotion specifically states otherwise.
15. What if I receive a damaged or incorrect product?
Please contact us as soon as possible after delivery at:
care@vashira.in
For damaged, missing or incorrect-product claims, a complete unboxing video is mandatory for verification.
The video should clearly show the sealed package, opening process and the product received.
After reviewing the claim, VASHIRA will determine the appropriate resolution under the applicable policy.